Shipping policy

Shipping charges and destinations

Shipping is free on all orders to destinations available at checkout, with no minimum purchase. Applicable taxes and any duties collected at checkout are shown before payment. Free shipping refers to the shipping charge; it does not mean that every order is exempt from taxes or import duties.

Processing and delivery

Our Halloween costumes and playtime toys ship from fulfillment partners in China. Processing happens before carrier transit. Processing and transit vary by product, destination and seasonal volume.

Contact us at support@valethelabel.com before ordering for Halloween, a party or another fixed date so we can check the current estimate for your items and destination. Halloween arrival is not guaranteed.

Tracking and separate shipments

We will send tracking information when available. Items from the same order may ship separately, at no extra shipping charge.

Delays and order help

If we cannot meet an applicable shipment promise, we will notify you and offer the option to agree to a revised shipment date or cancel the unshipped items for a refund. If we cannot fulfill an item, we will notify you and refund it. For a missing, delayed or incorrect delivery, contact support@valethelabel.com with your order number.

Address changes

Please check your delivery address before placing an order. Contact us promptly to request a correction. Changes may no longer be possible once an order has entered fulfillment.

Internal launch note, not policy copy: confirm the processing window and publish a supported estimate before promotion. Omitting a shipping estimate does not remove the need for a reasonable shipment basis. The FTC states a 30-day default when no shipment period is given; notify customers and handle delayed-order consent/refunds as required. Do not turn the carrier-only ranges above into an order-to-door promise.